Frequently asked questions about medical grooming for pets in Singapore.
About Paws N’ Claws Veterinary Surgery
Why visit Paws N’ Claws?
Our vet clinic is led by Dr Esther Lam, one of the only vets in Singapore who’s Fear-Free certified. All our veterinarians are required to hold a valid veterinary licence from NParks/AVS, and have extensive experience in a clinical setting. The entire Paws N’ Claws team, including Dr Esther Lam, has a strong interest in animal welfare and prioritises your pet’s comfort.
We also offer home-based veterinary services for your convenience and your pet’s comfort. This is especially suitable for pets with mobility issues, pets who are anxious in a clinic setting, or if you have multiple pets needing veterinary attention. Find out more about our services here.
What is Fear-Free?
Fear-Free is an initiative developed by expert behaviourists and veterinary professionals to help reduce fear, anxiety and stress (FAS) experienced by animals.
Fear-Free methods help make it more likely that your pet is happy when he or she comes through the doors of the centre.
No more waiting, sitting on cold surfaces, or mingling with other sick patients. Need extra help with your pet’s stress and anxiety? Medication can be prescribed upon consultation.
While many vets deem fear, anxiety, and stress (FAS) to be part and parcel of a pet’s emotions during a vet clinic visit or a grooming session, our team at Paws N’ Claws and the broader PNC Medical Group, including the Medical Grooming Centre, commits to better pet health and well-being. This is based on an understanding of the detrimental effects of fear and stress on animal health, and the damage it does to the veterinarian/groomer-owner-pet relationship.
About medical grooming
What is medical grooming?
The Medical Grooming Centre (MGC) in Yishun offers medical grooming services, which may include veterinary advice or consultation where required.
Medical grooming includes the treatment or management of skin conditions in pets, extra caution and care for pets with mobility problems (especially senior dogs), and Fear-Free methods that may involve anti-anxiety medication or sedation for pets requiring extra stress reduction.
Sedated grooming, which is a type of medical grooming, is sometimes required for pet patients who need sedation or anaesthesia to achieve adequate grooming. During sedated grooming, the pet’s vitals will be monitored by trained personnels throughout the procedure.
Find out more about MGC’s services here. If you have questions about medical grooming, please contact the MGC team.
Housecall appointments
How do I make a housecall appointment?
Please WhatsApp us at 8891 4417. We will reply shortly with questions to understand your pet’s condition and appointment slots will be offered to you.
You will be required to make payment before consultation to confirm the appointment slot.
How can I cancel or reschedule my appointment?
Paws N’ Claws Vet adheres to a 24-hour cancellation policy.
Any cancellations with less than 24 hours’ notice to the housecall appointment are subject to a cancellation fee amounting to the cost of the consultation.
Any rescheduling within 24 hours of the appointment time will be subject to a S$10 rescheduling fee.
For any cancellation or rescheduling requests, kindly contact us at 8891 4417 with your appointment details.
Video / teleconsultations
What app / program do I need for video consultations?
Most teleconsultations are carried out via Whatsapp video calls. If this is not available, please download the Zoom app / program on your device.
What do I need to prepare for a video consultation?
Please prepare the following items:
- Past medical records (if available)
- Weighing scale (if available)
- A well-lit area for your pet so that your pet can be assessed clearly
- Make sure your area has good network connectivity
What should I do if my video call has been disconnected?
Keep calm and our vet will call you back shortly. Kindly make sure that your internet connection is working. If the problem persists, the teleconsultation will be rescheduled to the soonest time after.
What happens during a video consultation?
After assessing your pet via teleconsult, our vet will do one or more of the following:
- Provide veterinary advice
- Prescribe medications/ treatment
- Recommend a house visit (in which case, if a housecall consultation is booked with Paws N’ Claws, teleconsultation charges will be waived)
- Recommend referral to a clinic (with advice on specific clinics)
Please note not all conditions are suitable for treatment via teleconsultation. Our vet is dedicated to providing the best advice and care. As such, our vet may sometimes recommend that you visit a vet clinic for further diagnostics or treatments.
At the end of each consultation, you will receive a consultation summary via your Whatsapp number or email.
Have more questions? Speak with us:
